At artemesi.com, we want customers to shop with confidence.

Eligible purchases may be returned within 60 days of delivery.

60-Day Return Period

You may request a return for an eligible product within 60 days from the date the product was delivered to you.

Return requests submitted after the 60-day return period may not be accepted.

Eligible Returns

Eligible returns may include products returned because:

  • You changed your mind
  • You ordered the wrong product
  • You received the wrong product
  • The product arrived damaged
  • The product arrived defective
  • The product did not meet your expectations

Unless an item arrived damaged, defective, or incorrect, returned products should be in substantially the same condition in which they were received and should include original packaging and accessories when reasonably possible.

For health, hygiene, and safety reasons, certain opened, used, personalized, consumable, or hygiene-sensitive products may not be eligible for return unless they arrived damaged, defective, or incorrect.

Any product-specific restrictions will be disclosed where applicable.

Free Returns

artemesi.com provides free return shipping for approved eligible returns within the United States.

Customers will not be charged a return shipping fee when using an approved return method provided by artemesi.com.

How to Request a Return

To start a return, contact:

[email protected]

 

Please provide:

  • Your order number
  • Your name
  • The email address associated with the order
  • The product you wish to return
  • The reason for your return

Our customer service team will review your request and provide return instructions.

Please contact us before sending a product back.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at [email protected]

Please include your order number and photographs of the product and packaging when possible.

After reviewing the issue, we may offer an appropriate resolution such as a replacement or refund.

Refunds

Once an approved returned product has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method.

After a refund has been processed, please allow approximately 3–10 business days for the refund to appear on your account.

Actual posting times depend on your bank, credit card issuer, or payment provider.

Exchanges

If you would like to exchange an eligible product, contact [email protected]

Exchange availability depends on current inventory.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Email:[email protected]

Orders that have not entered processing or fulfillment may be eligible for cancellation.

If an order has already been processed or shipped, cancellation may no longer be possible. You may request an eligible return after receiving the order.

Customer Service

Our customer service team is available 24 hours a day, 7 days a week.

Beauty ORA
Email: [email protected]

Website: artemesi.com